1. PRIVACY POLICY

At Groowii, we respect your privacy and are committed to protecting your personal information.

When you place an order or contact us, we may collect information such as your name, phone number, email address, shipping address, and order details.

We use this information only when necessary to:

• Process and deliver your orders.
• Contact you regarding your order.
• Provide customer support.
• Improve our website and services.
• Process payments and prevent fraudulent transactions.
• Send promotional communications when permitted.

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted service providers, such as payment providers, shipping companies, or technology providers, only when necessary to complete your order or provide our services.

2. REFUND & RETURN POLICY

We want you to be satisfied with your purchase.

Returns

You may request a return if the product is unused, unworn, and in its original condition with all original tags and packaging, subject to our return conditions.

Due to hygiene considerations, swimwear and other intimate-use products may not be eligible for return or exchange once worn or used.

Any return or exchange request should be made within 14 days of receiving the order.

Products that have been worn, washed, damaged, altered, or returned without their original tags may not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery and provide photos of the item and your order details.

After reviewing the case, we may offer a replacement, exchange, refund, or another appropriate solution.

Refunds

Approved refunds will be processed using the applicable payment method or another agreed method.

Shipping fees may be non-refundable unless the return is due to an error or defect attributable to Groowii.

For Cash on Delivery orders, any approved refund arrangement will be communicated to the customer directly.

Sale & Promotional Items

Items purchased during special promotions, clearance sales, or promotional offers may have different return or exchange conditions.

3. TERMS & CONDITIONS

By accessing and using the Groowii website, you agree to comply with these Terms & Conditions.

Orders

When placing an order, you are responsible for providing accurate and complete information, including your name, phone number, and delivery address.

Groowii reserves the right to contact customers to confirm orders before processing or shipping them.

We reserve the right to cancel or refuse an order in cases including:

• Incorrect or incomplete customer information.
• Suspected fraudulent activity.
• Product availability issues.
• Pricing or technical errors.
• Failure to confirm the order when confirmation is required.

Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and prices displayed on the website are accurate.

However, colors may appear slightly different depending on your device or screen settings.

Prices

All prices displayed on the website are subject to change without prior notice.

If a technical or pricing error occurs, Groowii reserves the right to correct the error and, where necessary, cancel an affected order.

Promotions

Promotional offers are subject to their specific terms and availability.

Unless explicitly stated otherwise, promotions cannot be combined with other offers.

Groowii reserves the right to modify, suspend, or terminate promotional offers at any time.

Intellectual Property

All content on the Groowii website, including logos, images, product photographs, graphics, text, and designs, is the property of Groowii or its respective owners and may not be copied, reproduced, or used without prior written permission.

4. SHIPPING & DELIVERY POLICY

We currently offer delivery within Egypt through our available shipping partners.

Delivery times may vary depending on the customer’s location, shipping conditions, holidays, and other circumstances beyond our control.

Customers should provide an accurate delivery address and a reachable phone number.

Delivery Attempts

The shipping company may contact the customer before or during delivery.

If the customer cannot be reached, provides incorrect information, or refuses the order upon delivery, additional shipping charges may apply to any subsequent delivery attempt.

Shipping Fees

Shipping fees are displayed during checkout or communicated to the customer before order confirmation, depending on the applicable order and delivery location.

Any free-shipping promotion is subject to the terms stated in the relevant offer.

Delays

Groowii is not responsible for delays caused by circumstances outside our reasonable control, including shipping company delays, extreme weather, public holidays, or other unforeseen events.

5. PAYMENT POLICY

We may offer different payment methods depending on your location and the options available at checkout.

Payment information processed through third-party payment providers is handled according to the provider’s applicable security and privacy policies.

For Cash on Delivery orders, payment is collected upon delivery according to the order details.

Groowii reserves the right to cancel or reject transactions that appear fraudulent or suspicious.

6. CONTACT US